TERMS & CONDITIONS

SERVICE PRO DIRECT

MEMBERSHIP AGREEMENT

Effective Date: July 23, 2022


Company: Service Pro Direct (“Company”, “we”, “us”, or “our”)
Client: The user of our services (“Client”, “you”, or “your”)


1. Overview of Services

Service Pro Direct offers monthly lead generation services under a pay-per-lead structure. Clients pay a non-refundable monthly Membership Fee for access and support.

Leads are billed automatically once a spending threshold is met.


2. Fees and Billing

Membership Fee

$89/month

Non-refundable

Automatically billed monthly on the agreed date

Pay-Per-Lead Billing (Threshold-Based)

Clients are billed each time accumulated lead charges reach $300.

Charges are calculated based on the current per-lead pricing published on the official pricing page or sheet.

Once the $300 threshold is reached, the total is automatically charged to the payment method on file.

A billing summary, receipt, and lead breakdown will be provided at the time of billing.

Billing is not tied to a specific day; it is dynamically triggered by spend level.

Clients will be given 15 days' written notice for any changes in lead pricing.


3. Definition of a Lead

A “Lead” is defined as an individual or business contact who:

Expresses interest in services offered by the Client; and

Provides valid contact information (name and either phone number or email)

Important Disclaimer: While all leads meet this definition, we do not guarantee quality, conversion, purchase intent, or any specific outcome.


4. Payment Authorization

By agreeing to these terms, the Client:

Authorizes automatic billing upon reaching the $300 threshold

Agrees to maintain a valid, active payment method on file

Acknowledges that declined payments may result in temporary suspension of service

Accepts that this authorization is equivalent to a signed recurring billing agreement


5. Account Summaries and Notifications

Each time billing occurs, Clients will receive:

A detailed summary of leads and charges

A payment receipt

A notification via email and/or SMS confirming the transaction and providing access to lead details


6. Confidentiality

Both parties agree to keep all proprietary and sensitive information confidential, including but not limited to:

Client and lead lists

Campaign strategy and data

Pricing models and communication records

Use or disclosure of confidential information outside the scope of this agreement is prohibited without written consent.


7. Payment Terms and Late Fees

The Membership Fee is charged monthly

Lead charges are billed automatically per the threshold model

Payments that fail or are not resolved within 15 days are subject to a 5% late fee

Services may be suspended or terminated for non-payment

All payments are final and non-refundable

Clients agree not to initiate chargebacks, and are liable for resulting fees, penalties, or collections expenses


8. Cancellation Policy

To cancel your account:

Submit a written request at least 15 days prior to your next monthly billing date

Cancellation requests must be emailed to:

[email protected]

[email protected]

Clients are responsible for any unpaid Membership Fees or lead charges accrued prior to cancellation


9. Limitation of Liability

Service Pro Direct does not guarantee any specific lead outcome. We are not liable for conversion rates, missed sales, or lost revenue. Our total liability is limited to the total amount paid by the Client under this agreement.


10. Indemnification

The Client agrees to indemnify and hold harmless the Company, its employees, officers, and contractors from any claims or damages arising from:

Use of leads provided

Client actions or services delivered to prospects


11. Dispute Resolution

Disputes must first be addressed through good-faith negotiations

If unresolved within 30 days, matters will be submitted to binding arbitration through the American Arbitration Association in the Company’s primary jurisdiction

The prevailing party may recover legal fees and arbitration costs


12. Communication and Support

Email: [email protected]

Phone: (843) 256-3452

Support Hours: Monday–Friday, 8:30 AM – 4:30 PM EST

Updates to payment methods must be submitted in writing at least 5 business days before any expected billing.


13. Amendments

This document represents the entire agreement between the Client and the Company. Any amendments must be made in writing and signed by both parties.


14. Data Privacy and Security

Payments are processed using PCI DSS-compliant third-party platforms

Client data is securely encrypted and stored

We comply with applicable data laws, including the California Consumer Privacy Act (CCPA)


15. Acceptance of Terms

By enrolling in Service Pro Direct and submitting payment, you affirm that:

You have read and agree to all terms

You authorize recurring billing as described

You understand and accept our billing structure, including the new $300 threshold model


By signing below, the Client explicitly agrees to all terms outlined in this Agreement and authorizes weekly billing for leads and monthly membership billing as described above.

Client:
Name: _______________________________
Signature: ____________________________
Date: ________________________________

Company: Service Pro Direct
Name: Mike Wingard
Date: ________________________________



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